I’ve been writing ever since I can remember holding a pencil. I was acknowledged for this in school and even into college. However, my biggest fear has always been sharing my work with others. I’m starting this blog to break out of my comfort zone. My plan is to write with all honesty, to delve deep into my soul while I continue to hone my craft. This is my commitment to authorship and I welcome you to join me.
Originally when I sat down to begin this week’s blog post I wanted to focus on the outrage most of us are feeling about the acquittal of OfficerYanez in the shooting of Philando Castile. I still feel the heartbreaking pain of watching the dash cam video. It all happened so fast. Too fast. This kind of fatality is now a common place and while it is perhaps not as fatal as smoking or drunk driving incidents, the numbers are still climbing.
I wanted to write a clear and concise piece about what I feel is causing these tragedies and perhaps start a dialog to find a viable solution. But it is too much like finding a way to end a war. There are too many factors, too many people with too many personalities and beliefs. There are so many rights versus wrongs, too many fingers to point and in too many different directions. Most everyone will come from their own standpoint while being unwilling and unable to look at the other sides reasonings with an open mind let alone a willingness to change, grow, and improve.
It pains me just how much the black population suffers the most loss here. It pains me that systemic racism absolutely plays a role. It pains me that “here” in what is supposed to be “the land of the free”, this ideal doesn’t necessarily apply to everyone, not equally. What is acceptable behavior from one is not acceptable from all. The lines constantly cross and bend to the will of whatever is happening. The weight of it is not carried or distributed evenly. Some are cursed from the very start. While I don’t really think race had a lot to do with this particular incident, it still brings the topic to the surface.
The one thing that completely unnerves me with all of this is the prolific revival and quick spreading of white supremacy beliefs. This idea of “white power” is like a wildfire burning out of control. Destroying everything in it’s path. This moral high ground is nothing more than living a life dedicated to spreading hate, anger, fear, and perceived control. It is an archaic way of thinking and living. And we all know what happened to the dinosaurs.
While I agree with the right to free speech and freedom of personal belief, I also believe that when that personal belief is pushed onto others in any way, or hurts others in any way, creates huge systemic problems. White supremacy followers do just that. They are the poster child for co-dependency. The “I don’t like them and you shouldn’t either” mentality paints a picture of hate and negativity where ever they go. It is scary to me how passionately they believe their rhetoric.
But let me be clear, when your beliefs nullify the beliefs or lives of others, then YOU are the problem. I believe in peace and happiness, but it is not my job to bring others around to my way thinking. I think reading and learning are fundamental parts of human growth, but I don’t go around handing out books. I don’t base any of my beliefs on a higher power to justify them.
I don’t go around preaching my beliefs to other people, trying to convince them or manipulate them. Even while writing this, I know that I am putting my words out in the universe for others to read and think about and while I would like to think I can change the minds of those who hold these racial flags high for all to see, I know I probably can’t.
No one will ever change unless they want to.
It was a typical Tuesday night for me as it had been for nearly 4 years. I showed up at the skating rink a little after 9:30. The music was already going as I walked in, my steps matching the thump of the bass. It had been a beautiful day. With it being the end of May, summer was close on my heels.
I was on top of the world. I had recently moved into a second story studio apartment. I had also recently started an exciting new relationship. A few weeks prior I bought a new car with a fun sunroof. Earlier in the week, I had my hair done and that very day had just been on a very promising interview for a new job. Things were looking up for me and it was about time.
I finished lacing up my skates and was welcoming some co-workers who showed up to check out the adult night skating session I was always talking about. When I stood up I didn’t realize that the strap of my bag had wrapped itself around my wheel. My body moved forward but my right leg didn’t move. I instantly fell, not at all gracefully, crashing to the floor along with my dreams.
The pain wasn’t so bad at first. I thought I was fine. I went to stand up and sat back down just as quickly. We took off my skates and all I could think was I sprained my ankle. Would I be able to work the following day? I had sprained that particular ankle over 20 times during the course of my life, but this time I looked down at my cankle miserably (a cankle is that point where the ankle is the same width or bigger than your foot and calf). I didn’t skate the rest of the night and was given crutches and told to keep the weight off it. During the short time I was inside, it had rained monsoon style, the water creating a knee high wading pool in the center of the lot where all the cars were. I left feeling like all my dreams were being washed slowly down the clogged storm drain.
The next morning when I tried to get out of bed, I reeled in pain the instant my foot hit the ground. I knew right then I was screwed. I spent the next few hours in the ER. I was devastated when the Dr showed me on the x-ray where my ankle was broken. My whole world and the reality of what was happening crashed down around me. At 42 years old, I had broken my first bone. They splinted me into a boot and referred me to a specialist. I ended up needing surgery.
The month that followed was painful and depressing. I was sick from the pain meds but couldn’t handle the pain cold turkey. I was angry and frustrated. I couldn’t work or drive for over 2 months. I needed help to do anything and everything. I’ve never been so brutally humbled. I literally was stopped in my tracks.
I was blessed during this time though too. I had some financial help from cherished family, physical and emotional support from my boyfriend and mental assistance that came in the form of books. Ironically, the first book I read was “Cinder” by Stephanie Meyer, whose main character starts off with an awkward cyborg foot. With my new metal plate and six corresponding screws, I felt I could relate.
I spent most of the summer on the couch with my casted ankle propped up while I read through large stacks of books. I read nearly anything I could get my hands on. At one point, my son came over and took me on a trip to the library where I renewed my card for the first time in years. Books became my escape as well as my sanity while I watched the rest of the world go on without me.
I ended up losing a lot during the next few months: my apartment (which I held onto as long as I could), my job, as well as my ability to skate for 6 months. But during this time I also gained: I successfully quit smoking, I renewed my love for reading and I also gained 35 pounds. But, I learned how to bounce back. The most important thing I learned though, out of everything was humility and I have been humbled ever since.
Every day of our lives there are things that must be maintained, whether it be personal hygiene, domestic duties, vehicles, possessions, or our relationships with family and friends. Without proper maintenance, things fall apart, get out of control, or slowly deteriorate. Maintaining things is almost a necessity. They keep life going in a healthy orderly fashion.
What happens to your hair if you don’t maintain it? What about your car without oil changes or gas? Your laundry if you don’t wash it? Your lawn without mowing? Your relationships without time together? If maintained, it’s only a little work here and there, but if we let things go, little-neglected projects become big problems later on down the road.
However, some relationships can’t or shouldn’t be maintained. Whether it be because of abuse or neglect; whether it be friend or family. Some relationships are detrimental to our emotional health. Sometimes it is because of poor choices or bad decisions or inappropriate behavior. Sometimes it’s just not a good fit. When separation happens for any of these reasons, it usually causes deep pain (for at least one party).
I used to wonder “why?” when this happened— whether it be to myself or someone I was consoling. But you know what? When I look back on those I’ve lost, I am grateful for those separations, no matter whose choice it was. Most of the time those particular people were just not good for me. They did not have my best interests at heart. Or their moral fiber did not mesh well with mine. Of course, I couldn’t see it at the time because I cared about them so much. “What? I don’t have to keep that friend around who finds fault with everything I do?” It’s okay to let go of an unhealthy relationship no matter how much time was put into it. Realizing this can be a game changer.
Years ago I read something about the 7 inner circles (or something to that effect). I like to think of the circles as layers of an onion. The center circle is you because, in this scenario, you come first. The next circle is for your closest people (your children, your partner, your bestie). Then there is the circle of people you encounter in your daily life (boss, co-workers, other close friends, etc). As the circles go out around you the layers are people whom you are less attached to for whatever reason. It’s a good way to see what kind of (if any) support system you have and whom more or less affects your daily life.
There are many people who used to be in my close inner circles who are now non-existent in my life or are further out in the surrounding rings. There are people whom I think about and maybe even miss. But currently, my circles are perfect for me. I am so grateful for the people in my life. I am lucky to have a great support system and a comfortable mix of dreamers and realists to keep me balanced. Even though life is busy, I try my best to maintain my relationships, even if it’s just reaching out to text a friend who I think might be having a bad day.
And to those who have left my life…
Why are we always in such a hurry? Every day there are a thousand things calling to us; things we have to do, things we want to do, and things we don’t want to do. We push past, doing things half-assed or at least not “mindfully”. “Driving on auto-pilot” throughout our day. When we rush and hurry things can really begin to unravel.
Trying to hurry can cause accidents of all kinds and usually does. Trying to hurry we spill or drop something making a mess to clean up putting us even further behind. We miss a step and then need the work to be done all over again. We hurry through one thing to get to another thing. We are so focused on the hurry part that we cut into our own hand instead of that avocado.
This is all so common in our society that we rarely notice the connection. We don’t realize that sometimes when we have to speed up we should really just slow down. Every now and then the universe will decide to slow us down; getting sick, injured, or something that develops from just plain bad luck. Whatever it is, it brings us to a full stop and most of us think “Now what do I do?”
I don’t like this forceful slowing down, so I try to beat the universe to the punch by slowing things down in my life and taking some time for myself. I sleep a little extra and read as much as I can. I try to slow everything down and just pay attention being mindful of what I do. I take my time. If it’s cleaning, I do more of a deep clean. If it’s cooking or artistic, I slow down so that I can savor the process. I pay attention to the thousands of details.
In a nutshell, when I slow things down, I make sure that if I’m taking the time to do something, I am taking the time to do it right. While I try to always do things right and give the rest of my life that kind of detailed attention, it’s difficult to maintain all the time. So my friends, when you feel that harried feeling and everything within you feels rushing and frantic. Stop yourself just for a second, take a deep breath and focus on one thing at a time, one task at a time. Slow down and replace that stress with calm and focus on what is in front of you. Trust me, everything else will wait.
I’ve been in a bit of a creative stall for the last few months. Stresses and changes in employers kept enough constant pressure on to use as an excuse as to why I was getting no real writing done. After all, the words I type are not a guaranteed paycheck in two weeks like my working is. It’s easy to put it on the back burner. I’ve still been writing every morning for a half hour but that’s my personal writing, my keeping me sane writing. I’ve been doing this personal writing consistently for over 120 days missing only one so far.
A few weeks ago, I changed my screen saver with a quote focused on writing like I always do. I do this on a regular basis to keep me on track and keep me motivated. It always works. This latest one though has done something that I feel is absolutely profound. Almost like a spell that changed things, shifting my gears and pointing me in a steady direction. The last part of the quote is “Life isn’t a support-system for art. It’s the other way around.”
So I’ve looked at and read this quote many times between my writing and my Internet browsing but it only took a few days for me to feel the shift. Life has been filled with synchronicity, magical times (11:11), a feeling of universal support, and an overflow of ideas. Places in my story I have been struggling with have magically unknotted themselves. My schedule at work fell into my natural favorite schedule that suits me best for my cash flow and my writing.
This all happened within days. I’d been behind on my writing and housework for weeks. I can’t help thinking, is it possible that once I accepted that the writing is what sustains me, that everything else could just fall into place in order to make that happen? Is that possible? I dare to hope.
I was born in Oregon in 1971, but I’ll never forget the year I moved back here. My parents divorced when I was little and my mom moved, taking me with her to Florida where she was from. During my formative years, we lived in N. Central Florida in a cluster of small towns. So when I moved to Portland the fall of 1989 it was a pure culture shock for me.
My learned southern attitude and demeanor did not mesh well with an open-minded hippie based culture. It took years of learning about this life and myself in order to adjust. I had always carried a strong outer shell to hide the weaknesses I felt on the inside. My new friends and family shattered that shell and help me dive down into who I was, and without knowing it, helped me reshape and find my strengths. Looking back, I could see my own strength even though I couldn’t feel any inner strength at all.
Upon arrival, I was inducted into a whole new family sphere. My dad had married one of six siblings and I became one of many cousins and siblings who were somewhat close in age. Prior to this move, I had only two close cousins my age. Being part of a large close family was a totally new experience for me and part of my culture shock. Since the weather was unseasonably warm the family rented out a beach house on the coast for a few days during my first Christmas here.
I was also 6 months pregnant at the time.
The west coast is so entirely different from the east coast. The first thing I noticed was the beach sand. On the beach at Daytona, where I spent most of my time as a teenager, the beach sand is nearly white and feels as soft and fine as powdered sugar. Whereas the sand on the Oregon Coast is darker and coarse. In texture, it is gritty and rough with bits of chunky volcanic rock peppering the grains of sand. The Oregon Coast is also windier and colder with bigger waves.
We were playing out on the beach wearing t-shirts with no jackets because the weather was so nice. It was the perfect trip for learning a bit about my new family. At night we played board games and listened to my dad playing the guitar. It was also my first experience with teamwork. That trip was a turning point in that I was now a part of something new and felt a happiness I never believed was possible.
Our last day there the weather turned cloudy and colder and I needed my winter coat. Two of my cousins and I headed out in search of sand dollars. We had found a few broken ones but were determined to find a few entirely intact. We had been walking for quite a ways and were not concerned about our distance from the beach house. We were so entranced with trying to find little treasures that we didn’t notice the waves growing in size and strength. I turned after hearing one of my cousins’ giggle and watched as the two girls hopped up to balance on top of a log. I was still down by the water and they were ushering me to join them.
Before my memory went blank I remember that we were laughing and having fun trying to keep our balance and even when I came back into that moment I saw both of my cousins out in the water, about where I had stood a few moments before, drenched and laughing as another wave targeted their backs. That’s when I realized my predicament. The log was laying in my lap and wouldn’t budge. I tried to wave to them for help before taking a huge breath in as the next wave smacked into my face with a crushing force.
I was now underwater and the log had crested to the top of my stomach and again refused to budge. I couldn’t sit up or roll over to either side. I laid there for a second trying to come up with a plan. Just then I felt the water pulling back into the next wave. I put my arms under the log which fit perfectly in the crook of my arm and as the next wave-battered against the log, I used the momentum to curl the log up into the wave. It worked— but not before bouncing off the side of my face. I am grateful that I have a hard head.
As soon as I was free of the log I fought my way up to stand with my winter coat pouring water around my feet. I instinctively walked up the beach away from the water line. I spat sand from my mouth and tried to clear my nose and ears that had filled with sand. One of my cousins stayed with me the other ran back for help. I’m not sure how far anyone ran but my father and uncles were there quick enough. After a shower and two hospital visits (one overnight), the only injury was the gash on my face. The baby was fine and completely unaffected.
I learned so much that day. Not just about the coast and the dangers of coastal logs and sneaker waves, but about family and my own personal strength. It was the beginning of my journey to become the woman that I am today. That year was all about transformation and change. It was also about learning to be strong without fighting. While that moment was about survival that entire year was the point of no return for me. I was forever changed. I left behind the person I had been to embrace the person I would become. Some fights you don’t know you need until you face them.
Anyone who observes nature can see that over time all life adapts, changes and evolves in order to survive or even thrive. It’s been true all through written history and I’m sure before then as well. This is why I don’t understand Christianity’s aversion to the idea of evolution. Just because we evolve doesn’t mean that we weren’t created. These two terms or ideas don’t have to be exclusive but are rather inclusive of each other.
Species have no choice but to either evolve and adapt or to get snuffed out. Science books are filled with empirical evidence of species that are extinct in our current world. Sometimes in life, there is no chance to evolve—there are no “fair” rules in the Universe. For every action has a reaction. Death is always an inevitable possibility.
For understanding purposes, I will start with a non-human and non-living analogy of this: technology. Technology in its various forms has evolved at a rapid pace over my lifetime. There were things created that were thought to last and didn’t (Betamax, digital audio tape, laser disks, Intellivision, etc.) and there are things non-technical that we were told would die out years ago yet are still going strong (Libraries, print books, movie theaters, etc.). But the evolution piece is still there. It is impossible to say where technology will go over the next hundred years.
I don’t know that there will ever be any accurate way to predict what direction either our planet or technology will head, despite the doomsday clock ticking in the background. When I was a kid, if you had told me that someday I would be able to carry around my own tiny but powerful computer in the palm of my hand, I would have taken you to the computer room at my mom’s work to show you how impossible that idea was. The room was filled from top to bottom with an enormous computer that could only spit out information on large and long sheets of white and green striped paper and that it needed to be housed in super cold conditions so that the computer would not overheat.
Another example, but something non-technical is the evolution of language. We now have words that can be recognized in any language. We’ve evolved better and faster ways to communicate (Internet) across the globe. Even the entire area of medicine has evolved. Everything from treatments to prescriptions to surgeries. Although, while we have eradicated many diseases there are still plenty that hold-out and are resistant to any cure (common cold, cancer). And there are times where all the medical assistance in the world can’t help at all.
Even the art of telling a story has gone through an evolution. Storytelling used to be verbal, communal and passed down from one generation to the next. Now storytelling can be done through not just books, but through movies as well. There are even book authors who manage to find new ways to tell the same old story in a whole new way or from another character’s point of view.
I believe evolution comes from the creative entity of the universe. This energy is similar to a chicken egg—the egg can either produce a new chicken or it can produce an omelet. But either way, it evolves from one thing to another. Everything around us, including us, is always evolving or changing and it always has been this way. Evolution is ever present and comes from the inside out.
Now at this point, some of you might think, “Hey, this isn’t the evolution conversation we were supposed to be having.” But it is. It is the same conversation, the same ideas, just a different side of the same picture. Just a glimpse at another point of view. Not a discussion of creation versus science, or religion versus logic, just an honest look at the evolution that surrounds us every day.
Most of my essays are about writing or personal growth but this essay is an ode to those who refuse to tip.
So, you don’t tip and to you, it’s no big deal. Many people have this belief and it’s fine, I get it. I’m not going to insult you over it. Many people don’t tip because they feel that it’s ridiculous to pay someone extra to do their job. They are already getting a paycheck, same as everyone else. I get that. But let me pose a series of questions… Are you an “it’s not my job person?” Or how about you go to work and find out your boss is going to cut your wages? How hard do you work? Or what if from now on you are expected to do 2 or 3 other people’s jobs, as well as your own, for the same pay? How hard would you work? What would your attitude be like?
Serving isn’t just a job, it’s a way of life. There are many moving parts and having a good consistent flow as well as good teamwork is essential. It’s a constant juggling act and there are plenty of things that go on behind the scenes that need to be done as well as things that can and do go wrong. Many servers put in extra time polishing, restocking and prepping for the next busy rush as we are expected to work through busy periods without stopping for hours—this includes bathroom and any other breaks. Dehydration, exhaustion, hunger and pain afflict us all, yet we still have to smile and seem pleasant, calm, cool and collected. I’ve been told quite often over the years, “I could never do what you do, I don’t know how you do it!” And it’s true, this job is not for everyone.
Great tippers tend to be remembered and are doted on and genuinely cared for by their servers because they know they are appreciated. Perhaps these guests appreciate not just the service but the caring they receive as well. Perhaps they have been in the business and they totally understand how much work was put into their service. On a busy night it is not uncommon to make less in tips because the server only has time to do their basic job, instead of being able to give enlightened hospitality. These are the times when people think, “She never came by to check on me and took forever.” Now, I won’t excuse it. I’ve been a guest too and I understand how disappointing it is. Sometimes there is just too many people and not enough capable hands to wait on them all. This is worse when lack of staffing is involved.
There really are so many things that can go wrong. The kitchen or bar runs out of something and stalls everything in it’s tracks. The computer crashes and takes ten minutes to reboot. Running out of clean silverware or napkins. Not having enough tables and chairs for all the bodies. Servers colliding spilling an entire tables food or drink orders. A crew member getting sick. Being unable to find a manager to deal with things only they can do, such as discounts, repairing a check, or making large amounts of change.
I’ve heard pretentious guests say things like “If they are professionals these things shouldn’t happen.” Well then, I guess there should be no other issues in their lives either, right? No flat tires, computer issues, banking issues, devastating weather, sick children or road construction, etc. If a server is expected to make zero mistakes ever and is docked on tips for mistakes, then why aren’t professional sports players docked financially when they miss or their performance doesn’t win the game? Why aren’t Dr’s offices charged when they make you wait a half hour or more past your scheduled time? Why aren’t police fined for their workplace infractions? I personally expect to get a smaller tip when the mistake is genuinely mine and I could have prevented it, but that is not always the case.
In the service industry there are assistants who help a server do their job. These range from cooks and chefs to the dishwashers to the hosts and any other assistants depending on where you are at. But again, these people only want to do “their” job. To encourage everyone to go over the top for the day’s wages there is a tip out. In many cases there is a mandatory tip out. So as a server, everyday there are other hands that need a portion of my tips. So say no one tips on a particular day. I am still expected to tip out, based on my sales for the day, whether I received tips or not. So now I have paid for other people to eat at my establishment for the day.
This is why good or great tippers are given extra attention. This is why or why not a server may remember you. They will not necessarily treat you poorly, but they will not attend to you the way they might someone who they know is a good tipper. I make it a policy to treat all my guests the same and to treat them as if they are giving me a $100 tip, because that is the kind of service I want to receive. But please know this, I will graciously forgive your non-tipping or slight tipping if you are nice. That’s it. Just be nice. There’s no price tag for that.
Here’s the thing with major changes or obstacles, you either make it to the other side, or you don’t. There is no magical formula. There’s no sure-fire way to get through. There’s no single proven method to overcome major life changes or obstacles. You just set your sights on your goal, on the other side of the obstacle and you just go. Whatever it is that you work through or whatever obstacle you face, you just tackle it. You find a way and you plow through to the other side. You create a path where there wasn’t one.
In many cases, it sounds a lot easier than it really is. Often we have to face our own fears and shortcomings not to mention the obstacle itself. We have to face our own inner voice that says “you can’t do that”. We have to stare down our desire to avoid pain. We have to tackle these things and many others in order to deal with whatever the actual problem may be.
So then we finally get to the problem itself. Whether it involves learning something new or going through something that we’ve already been through over and over again. If we are going to get through to the other side, we will have to not only figure out “how” to do it, but also take the necessary action. For many people, this is the point that they quit, giving excuses like “it’s not worth it” or “it’s just too hard.” But this is precisely when we shouldn’t quit!
Getting to the other side does not only apply to getting through our problems, issues, or obstacles—but also applies to our hopes and dreams as well. It’s such a fulfilling feeling to reach a goal. The proud feeling of accomplishment—making it to the other side!
But what about when we don’t make it? What about when we fall short? What about when we give up too soon? “I just couldn’t do it, no matter how hard I tried.” We find ourselves getting slapped with a handful of defeat and we quit because it was too hard. For some people, it is too hard to do the right thing and much easier to just mess things up. However, if we ever want to reach the other side, we have to let go of these literal hang-ups and push harder, try harder and do more.
I believe this is the turning point for some and the point of no return for others.
You either get through to the other side—or you don’t.
I hold the wine glass by its stem, raising it up to the light. I spin it between my fingers looking for even the slightest imperfections, easing them away with my polishing cloth. If the glass is not truly clean; if I find lip marks or dried on anything, I clean the glass by hand before running it through the dishwasher again. I have done this no matter where I have worked, no matter if it’s a dive bar or a fine dining restaurant.
Some call this attention to detail or a good work ethic, while others find it just plain tedious and unnecessary. I personally feel it’s more along the lines of quality control. Every guest deserves clean glassware, a clean table, and clean utensils. I feel this is a small necessity of good service. I’ve always spent any down time at work doing things like general cleaning and polishing. I take pride in it. I am personally embarrassed if a customer finds something that I or someone else missed. I want them to trust in my ability to take care of them and all the little details so that they don’t have to.
I’ve worked in businesses where it was too busy to keep up on these things on a regular basis and it bothered me. I find it to be hardest behind a busy bar. There are so many people who are used to McDonald’s style service that they don’t care about perfection, they only care about immediacy. The “give it to me now” attitude drives me crazy. When put in those situations, I have learned to adjust. If a particular customer doesn’t care then it doesn’t matter if I care either. I can save my caring for the next person I encounter.
For someone like me, it’s hard to find the balance between caring and caring too much. Caring too much can create high levels of anxiety and unnecessary stress. That’s not a stress I want to add to my life and whether or not I let this stress in is one of the few things completely within my control. Finding that balance can be a challenge at times, but when I find that balance, it’s smooth sailing all the way.
My favorite part of being a server is watching my guests thoroughly enjoying their meal. Commenting on how good the food was as they sit back in satisfaction. Smiles, full mouths, and contented sounds are music to my ears. It is as satisfying on my part as it is on theirs and I am elated when a customer leaves with a genuine smile!
On that same note, it’s a horrible feeling when there are mistakes, either on my part or on the kitchen’s part. Deep down I know and understand that mistakes happen and are part of life and learning, but it still rattles me when I make a mistake. Depending on the severity of the mistake it’s sometimes hard to shake it off and move forward like nothing happened. I have learned to reign that feeling in rather than let one mistake create a domino effect and ruin the entire day or shift. The show must go on, right?
So every day before I get started, I put myself in super server mode. I tell myself to take things one step at a time and just do my absolute best. I take care of the little details and prepare as best as I can. I work with integrity and humility so that I can do everything in my power to make things right. I adjust my sails as needed and solve problems as they arise as seamlessly as possible. A shimmering glass, an inviting smile, a small joke, a full belly…satisfaction. I’m not just giving service, I’m giving hospitality.